Customer 1-on-1 : Creating the Personalized Business Ecosystem

A digitized world has changed production and consumption paradigms irrevocably. As the consumer moves online, his sphere of activities-social, transactional, recreational, knowledge-oriented-are increasingly being conducted in the virtual space. HCL's customer-centric solution for Media and Publishing companies helps create such a personalized interaction zone for online consumers through relevant data aggregation, advanced analytics and web techniques to promote products, services, trials and deal offers that are almost

Taking a Predictive View on Customer Experience Management

The environment that creates customer dissatisfaction-related churn in video services, is primarily caused by the reactive approach that cable companies take toward problem resolution. HCL advocates the use of technology to create capabilities that drive a proactive and preventive approach to problem identification and response. Such capabilities can create competitive advantage in such a market, stanching revenue loss and safeguarding overall enterprise networth. In the sections below, we examine in detail the current scenario in the video services market and present a technology framework that can enable this.

Six Essentials for Cross Channel Success

Customers are interacting with businesses through multiple touch points for research, ordering, payment, tracking and customer service. Many retailers that invested in cross-channel management did not consider the pitfalls and ended up in disjointed business processes, inconsistent channels and a loosely integrated ecosystem. We have helped our customers successfully transition their siloed individual channels to become cross-channel efficient by an approach with six essentials - Business Solutions, Integration, Architecture, Governance, Performance Measurement and Network and Infrastructure Management. The result - enhanced customer experience, visibility to customers' shopping behavior and improved conversion rate.

Realizing Business Benefits from SAP

HCL AXON has a robust, industry-leading, Benefits Realization methodology which has been successfully used on a vast array of client engagements to enable and realize significant financial Benefits. Benefits efforts start before an engagement to produce a robust business case which can be used to gain internal investment approval. To increase the likelihood of success, HCL AXON works jointly with the client team to determine what Benefits will be achieved and the target value of the Benefits. This is done by validating the Benefits bottom-up by reviewing existing processes and performance; gaining sign off and ownership of the Benefits from the beginning of the process and making Benefits Delivery an integral part of program delivery.

The Overwhelming Challenges of IT Infrastructure Management

CIOs and IT leaders are the intended audience of this white paper. Business and IT share a symbiotic relationship where one cannot exist without the other. This white paper is a comprehensive attempt to highlight the challenges faced by CIOs and articulate the key business problems faced when building IT as a business enabler, particularly during uncertain economic times. It also seeks to accentuate the expertise that the HCL-BMC partnership has built in the IT infrastructure management service space through MTaaSTM Shared, its business-centric platform that leverages on the potential of SaaS-based service offerings and cloud computing.

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects

SAP has developed a solid, long-term approach to maintenance. However, a give release has to be upgraded at some point of time to avoid technical obsolescence. Upgrades help business to maintain its competitive edge in the market-space with well-tuned, up-to-date business applications and supporting infrastructure. This white paper examines the challenges and risks associated with SAP Upgrades and analyze how an SAP Upgrade Assessment could be used as a risk mitigation tool. At the end it summarizes why a comprehensive upgrade assessment should be conducted on the existing SAP landscape.

Solution Proposition - SAP Analytics+

This solution schema primarily addresses the most critical aspect of business especially in Retail - Time. It reduces the overall time from analysis to action to a large extent. Though some have maintained that such solution is yet to come to the market but a close possibility is that a fusion of solutions provided by SAP like mySAP ERP, PI, EP, BI/ BO, workflow on NW platform combined with industry benchmark from research agencies (for similar KPIs) and HCL's domain expertise in retail can bring this solution to reality. After SAP's acquisition of BO this appears more realistic that ever.

Mobilizing Home Delivery for Real Business Benefits

This paper on HCL Mobility Solution for Home Delivery will discuss details on how to assist the client organization in overcoming challenges around operational efficiency, cost reduction and enhance customer satisfaction.

Enabling Business Information Companies to Discover New Revenue Sources

Content ubiquity and commoditization caused by the internet has meant different things for the consumer and the provider. For the consumer, information sourcing has become easier and more economical. However, for business information companies, that provide information services to multiple sectors likie healthcare and education - the squeeze has happened at multiple levels. To stay relevant in this world business information providers need to do two things.

Transforming Store Operations and Customer Experience Mobility Takes Retail Operations to the Next Level

This whitepaper elaborates the vision to show how mobility will impact and influence the consumer shopping experience and improve retail value chain processes, by enhancing workflow, increasing the speed of business transactions with near realtime communication between enterprise systems and personnel and providing better modes of reporting and management for a variety of stakeholders across the retail value chain.