ITO America: HCL - The Overwhelming Challenges of IT Infrastructure Management

Customer Centric Enterprise and Customer Experience Management

Green IT and Energy Efficient Data Centers

Virtualization and Data Center Automation

CIO Thought Leadership and Contributions

Business Technology Analyst Partners and Media Partners

ITO America Testimonials and Previous Clients

ITO America Information Technology Optimization News

Current Edition of Business Technology Publication

ITO America Latest Business Technology Publication

You requested the following document:

The Overwhelming Challenges of IT Infrastructure Management

CIOs and IT leaders are the intended audience of this white paper. Business and IT share a symbiotic relationship where one cannot exist without the other. This white paper is a comprehensive attempt to highlight the challenges faced by CIOs and articulate the key business problems faced when building IT as a business enabler, particularly during uncertain economic times. It also seeks to accentuate the expertise that the HCL-BMC partnership has built in the IT infrastructure management service space through MTaaSTM Shared, its business-centric platform that leverages on the potential of SaaS-based service offerings and cloud computing.

Continue to Document

Other resources by HCL:

Featured HCL Solutions

Document: Customer 1-on-1 : Creating the Personalized Business Ecosystem

Engaging with the "right" customer begins with the right kind of data. And the universe of consumer date trails is ever-increasing, with social networks sites, company-promoted communities, affinity sites, and marketing promotions and so on. Some of the important customer data points that need to be captured through online platforms are demographic data and other available customer information, transactional data, site history, social media information, web behavior and multi - channel consumption.

View the PDF

Winning e-Commerce Strategies

According to a new report from Forrester Research, the growing population of online shopping households, combined with effective multichannel integration and site improvements from retailers, will drive e-commerce growth to account for 12 percent of total retail sales in 2010, up from nearly 7 percent in 2004.

View PDF

Multiplatform Advertising Solutions for Newspaper Publishers

There is a large opportunity that worldleading print publishers are failing to leverage with their online audiences. Further, though print media space selling has matured and is optimized, digital is still at the nascent stages. To truly capitalize on the opportunity, newspaper businesses need to take an integrated approach to media space selling.

View PDF

All Whitepapers Case Studies