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Managing IT Change in a Time of Global Transformations: A Pragmatic Primer
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Change management is a foundation around which you can potentially improve virtually all IT processes across domain. This may sound like a lot of work, but it doesn't have to be. These can be fully fleshed out endeavors, or steps casually drawn out on a napkin; but you should realize that in taking them seriously enough to truly think through your options at each step, you can often bring real value and see improved operational effectiveness well before any new software is deployed.