PDF Document Download
ITILv3: Get ready for the next chapter in service management
You must be a logged in to view this document.
In business and technology circles, the IT Infrastructure Library, or ITIL, is viewed as the most widely accepted approach to IT Service Management in the world.
Owned by the British government's Office of Government Commerce, ITIL provides a cohesive set of best practices, drawn from both public and private sectors. ITIL is the backbone to structuring IT organizations that optimize service quality, improve service levels and reduce costs- and it's becoming increasingly important to today's corporations.
On a practical note, the new version includes updates that:
While there are no fundamental departures from the basic principles and processes that have constituted ITIL since the beginning, the difference between ITILv2 and ITILv3 are a direct result of maturity in the market and a deeper understanding of ITSM and its role within business.
HP's approach to the service lifecycle is designed to optimize the services you deliver. It covers key functional initiatives that map to your service management strategy, including:
When you're looking for a partner to help you take full advantage of ITILv3 as you begin to transform your company's approach to service management, consider the experience, breadth and depth HP brings to the table.