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Forrester TEI Study: The Total Economic Impact of NetQoS Performance Center
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In January 2009, NetQoS commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying the NetQoS Performance Center. The NetQoS Performance Center is a suite of network monitoring and management products integrated through a Web-based console that provides a top-down view of performance metrics for application delivery. This study illustrates the financial impact of implementing the NetQoS Performance Center within a global engineering and electronics conglomerate. The conglomerate’s North American team had a specific mission and interests in mind when it was introduced to the NetQoS Performance Center, which was initially implemented to accurately assess bandwidth use across its network in the Americas region. The organization needed to allocate WAN costs across various collocated business units as part of a real estate and data center consolidation initiative in the US, Canada, Mexico, and Latin America. The organization’s implementation team evaluated a dozen providers’ solutions, narrowed it down to three contenders that installed their products on the production network during a three-month pilot period that included live product demonstrations, intense reviews of the features and capabilities of the tools, the prepackaged reports and deliverables, open architecture, resources, expertise and road map, and track record of the provider. A scorecard was used by the 11 members of the evaluation team to rank the products in 15 categories. Ultimately, the team unanimously chose to implement the NetQoS Performance Center. Because of the success of the project in the Americas, the organization has embarked on a global implementation of NetQoS Performance Center. However, note that the costs and benefits of this global expansion will not be included in this analysis.