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Over the last two decades, IT organizations have spent billions of dollars implementing fault management tools and processes to maximize network availability. While availability management is critical, infrastructure reliability has improved to the point at which 99.9 percent availability is commonplace. Given these improvements in infrastructure availability, companies are focusing more attention on performance management. By measuring how networked applications and services perform under normal circumstances, understanding how infrastructure and application changes impact performance, and isolating the sources of above-normal latency, IT organizations can ensure problems are resolved quickly, mitigate risk from planned and unplanned changes, and take measured steps to optimize application performance. In this whitepaper, you will learn why this shift is taking place and how a new management model, what NetQoS calls Performance First, will empower you to advance to the next level in managing your network for application performance.