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Articles in Business Technology

In tough economic climates, it's our job in technology to deliver bottom-line results faster and more effectively. As service providers, it's imperative that we manage our unit cost. As change leaders, we have the ability to transform the business with innovative solutions and processes. These dual roles put us side-by-side with our business partners, giving us both the ability and responsibility to generate profits and drive success.

We're all on the same team.

Discover Card was launched back in the 1980s with a small group of committed and innovative employees. We are now one of the largest credit card issuers in the United States and our payments businesses (Discover Network, PULSE ATM/Debit Networks and Diners Club International) processed more than 4 billion transactions last year. Although our company has grown tremendously and achieved many accomplishments, we have not lost our pioneering corporate culture that's based on teamwork and a willingness to go the extra mile. Within this culture, the technology organization is an extension of our business. We're not just technologists; we're business people, too. We lead process improvement efforts, reduce business costs, deliver solutions and enable innovation. Collaboration is one of our core values, and it's how we get things done.

This approach to solving problems began when our company first opened its doors. Initially, many of our technology staff transferred in from business units. We have continued this cross-pollination by hiring employees with a business focus and encouraging transfers between technology and the business. With this business knowledge, technology employees develop confidence in their own capacities and take ownership in recommending solutions.

Podcast 70w Dk Grey Glenn Schneider, CIO, Discover Financial on the Role of Technology in the Business
Glenn Schneider, CIO, Discover Financial, Business Technology and Customer Advocacy, provides a rare glimpse behind the familiar Discover credit card to reveal a close alignment between business and technology to better serve customers.