Service Oriented Architecture (SOA) and Business Process Management (BPM)

Customer Centric Enterprise and Customer Experience Management

Green IT and Energy Efficient Data Centers

Virtualization and Data Center Automation

CIO Thought Leadership and Contributions

Business Technology Analyst Partners and Media Partners

ITO America Testimonials and Previous Clients

ITO America Information Technology Optimization News

CIO Executive Panels - SOA & BPM Discussions

Jeff Dols

VP Business Architecture, Wells Fargo

Bill Conroy

SVP at Bank of America/Merrill Lynch

Mike Lock

Research Associate, Technology, Aberdeen Group

Michael Dortch

Senior Research Analyst, Technology, Aberdeen Group

Janelle Hill

VP Research, Gartner

Ian Charlesworth

Practice Leader, Software, Ovum

Create and Sustain the Agile Process-Powered Organization. To thrive in today's ultra-competitive markets, businesses need to adapt to be more flexible, responsive and efficient. Increasingly, companies are turning to business process management (BPM) enabled by service-oriented architecture (SOA) to help streamline their operations and react quickly to changing market requirements and new opportunities.

Organizations can apply BPM with SOA to tackle a host of business issues, such as resolving corporate compliance problems, linking separate processes to streamline overall business goals and improving the quality of information delivered to customers and partners.

Successful BPM, however, is not just about technology. It requires a high-level vision and a collaboration between IT and business management. It demands effective metrics, actionable strategies and a commitment to organizational change.

Farhat Ali
Farhat Ali, President & CEO, Fujitsu Computer Systems Corporation: On how to combine BPM and SOA projects and how they result in deeper benefits and agility

Connie Moore and Colin Teubner
Connie Moore, VP Research Director, Forrester, and Colin Teubner, Senior Analyst, Forrester: Discuss the Implementations of BPM and SOA Technologies

Key Ways to Maximize the Value of Your IT Investment in Challenging Economic Times
In today's challenging economic climate, organizations are looking for ways to deliver improved results with shorter time horizons and fewer resources. One of the most effective ways to achieve this is by reevaluating your IT strategy and expenditures and better aligning them with the current business environment. During an economic downturn the most successful organizations find ways to use technology as a weapon to better achieve their business goals and gain competitive advantage.

Farhat Ali
Farhat Ali, President & CEO, Fujitsu Computer Systems Corporation: On how to combine BPM and SOA projects and how they result in deeper benefits and agility

Improve Internal Alignment to Optimize IT Value
Complex, stove-piped IT organizational silos often have conflicting objectives that lead inevitably to friction and inefficiency. Understanding these silos and their perspectives will enable CIOs to recast directives and create internal alignment. This can only improve service to the business, eliminate unnecessary stress, and bridge the gap of understanding within IT itself.

On the way to SOA Using Business Processesas a Guideline
Successful implementation of SOA requires Business Process Management as well as proper orchestration.

Defining SOA
Service Orientated Architecture (SOA) is currently a popular subject with no consensus or standardized reference model to define it.

Enterprise SOA from a Business Perspective
Enterprise service-oriented architecture allows a business to quickly build and modify processes that will thrive in the every changing market.

Reinvigorating Information Technology at Boeing
Boeing Chief Information Officer, John Hinshaw, discusses his priorities in leading the Boeing IT organization.

Making Business Improvement Real: How People Power the Process
Business improvement increasing efficiency, quality and customer satisfaction while cutting costs should be the goal of every person working.

Head to Head: Janelle Hill & Dr. Ketabchi
Janelle Hill, VP Research, Gartner and Savvions's President, CEO & Founder, Dr. M.A. Ketabchi go head to head to discuss the benefits of adopting SOA and BPM technologies across the business

Controlling Our Destiny
Jeff Dols, Wells Fargo Wealth Management Group, tells ITO America how the business can drive IT investment decisions using Business Architecture and Process Modeling

Business Process Modeling and Analysis with Savvion BusinessManager
Savvion BusinessManager provides a unified and integrated tool - Process Modeler- for modeling, simulation, and analysis of business processes, with a searchable repository.

Business Process Lifecycle Management with Savvion BusinessManager
Savvion's leadership in BPM is validated in the marketplace by organizations that use it to manage many of their mission-critical business processes, and by industry analysts who consider Savvion a leader in the BPM market.

Automated Business Process Discovery & Visualization
When organizations embark on process improvement initiatives, the biggest challenge in getting started often lies in being able to articulate existing business processes.

Aiming for Organizational Nirvana
Farhat Ali, President & CEO, Fujitsu, discusses how to create a sustainable process-centric organization.

Business Process Emphasis and SOA Projects Drive BPM Suites' Growth
Connie Moore, VP & Research Director, Forrester, explains how business process management suites have reached mainstream status in many organizations.

Reaping the Big Business Benefits of SOA
Interview with Andy Baer, CIO of Comcast, about maximizing the benefits of service-oriented architecture (SOA), including reusing assets and cutting time to market.

Optimize the Business Outcome of SOA
Today, service-oriented architecture (SOA) is a mainstream IT initiative that ranks among the top priorities of CIOs. SOA dramatically improves the

Hype vs Reality SOA
SOA 2008 and Beyond: ITO America asked three specialists in the SOA arena to comment on the phenomenon, and to measure the hype against the reality. Here Michael Kuhbock (Integration Consortium), John Schmidt (Wells Fargo) and Avrami Tzur (HP) add to the debate.

Business Process Management on an SOA Foundation
Organizations seeking to deliver business process management (BPM) on a service-oriented architecture (SOA) have traditionally been faced with one of two compromise solutions: a workflow approach with limited connectivity or an integration approach with limited BPM functionality. This paper describes a unified architecture for BPM in an SOA environment that overcomes these limitations.

Are You Really Ready for SOA?
Most major organizations claim to have a service-oriented architecture (SOA) plan. Not to have one would be old-fashioned. But before you design a modern IT architecture, you have to understand your business model.

Applying a BPM and SOA Approach to Achieve Agile Business Integration
Every day, information technology (IT) executives struggle with agility: how to support new business processes, how to adapt to changing conditions, and how to improve execution efficiency. They desperately want to turn their technical capability into business agility. This paper demonstrates how CIOs can acheive these objectives by combining BPM with SOA.