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Integrating IT with the Business
Today businesses expect IT to be not just a technology provider but also an engine for growth. This expanded role challenges IT to deliver high-quality, business-oriented services while coping with escalating technology complexity and diversity and driving down costs. IT needs a unified management approach that directly links IT to the business and increases efficiency through well-controlled automation.
Business Service Management (BSM), the most effective approach for managing IT from the perspective of the business, is now defined and recommended within ITILv3. BSM provides an ideal strategy to facilitate ITIL adoption. It combines best-practice IT processes with a shared view of how IT services support the basic business priorities of growing revenue, reducing cost, and lowering risk.
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ITIL- Delivering Real Value in a Downturn
In the midst of a downturn thoughts can move to survival across board budget cuts. While cutting costs may be essential, applying the same type of cuts within every department can make things worse.
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Managing IT Change in a Time of Global Transformations: A Pragmatic Primer
This EMA report is designed to help IT organizations, executives and professionals understand how to transform change management to support a new environment in an era of Cloud computing, virtualization and increasing business and organizational dependencies on IT services. It addresses how to establish a baseline for change management initiatives in terms of process, phased planning, technology adoption and organizational readiness - including how to set effective metrics.
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Improve Internal Alignment to Optimize IT Value
Complex, stove-piped IT organizational silos often have conflicting objectives that lead inevitably to friction and inefficiency. Understanding these silos and their perspectives will enable CIOs to recast directives and create internal alignment. This can only improve service to the business, eliminate unnecessary stress, and bridge the gap of understanding within IT itself.
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Managing IT as a Business
When Beth Perlman joined Constellation Energy seven years ago, their IT department was a siloed organization with four different CIOs leading individual business units. A lot has changed, Perlman discusses her role as CIO in this ITO America thought-leadership editorial.
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Axios ITILv3: The Future is Here
Over the past two years, as the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL.
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ITILv3: Get ready for the next chapter in service management
ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes.
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