Service-Centric Asset Management in the Age of Cloud Computing: Report Summary

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This is also not a new idea with EMA either. The telecommunications industry and best practices such as the Telecommunication Management Forum's eTOM guidelines support the logically obvious assumption that if a technology organization's "products" are its "services," then all assets should ideally be planned and optimized to support the delivery of superior services.

This logical idea, however, has been largely disregarded by many IT organizations. There are many reasons for this, chief among them the fact that most IT organizations have historically been staffed, managed and run on what EMA calls an "academic model." This model is defined by skill groups that tend to work in siloed isolation of each other, and are often protective of "turf" much in the way academic departments fight for support across a common university budget.

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