HCL Provides Complete IT Support to the Client's Constituent Companies and Simplifies a Scattered IT Environment

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The key business challenges that needed to be addressed included: highly complex systems landscape limiting scalability and flexibility, with high TCO, heterogeneous business process environment making it difficult to respond quickly to business changes and to allow systemic integration of new acquisitions, huge cost of maintenance of the business and systems infrastructure, high concept to store cycle time and cost, no application available for CXOs and senior management to check the health of the company at any point in time, huge M&A costs and effort, non-compliance to Sarbanes Oxley, and low system reliability and performance.

HCL has built a strategic partnership with the client over the last five years, building domain strength and creating value. The relationship has been strengthened over time and several projects. HCL is currently exploring further improvements to the existing system in order to help the company take its operations transformation to the next level.

Taking a Predictive View on Customer Experience Management
The environment that creates customer dissatisfaction-related churn in video services, is primarily caused by the reactive approach that cable companies take toward problem resolution. HCL advocates the use of technology to create capabilities that drive a proactive and preventive approach to problem identification and response. Such capabilities can create competitive advantage in such a market, stanching revenue loss and safeguarding overall enterprise networth. In the sections below, we examine in detail the current scenario in the video services market and present a technology framework that can enable this.