ROI of IP Telephony

Whether companies are just starting, continuing, or finished with their IP telephony deployments, one thing's for certain: They need to manage these newly converged networks in order to maintain unified business communication. They must deliver voice traffic over the IP network in a way that is consistent and predictable.

Nemertes Research, specializes in analyzing the business value of emerging technologies and implement solutions that strengthen the communications strategy. Many IT managers view the task of deploying IP telephony as much easier than it actually is. Nemertes Research shows many companies don't spend enough time evaluating management and monitoring tools, nor do they budget appropriately - until they have had enough issues to force them into a quick purchase to solve an urgent problem.

In order to establish the baseline costs associated with IP telephony, Nemertes concentrated on measuring the following:

• Operational start-up
• Capital
• Ongoing operations

The most effective way to manage IP telephony is with a combination of tools that monitor both network and application performance within business communications. IP telephony specialty tools are made from the ground up to monitor, manage, and troubleshoot IP telephony as an application. Combining these tools with a MoM provides IT staffs an integrated view of network performance, such as quality-of service parameters, as well as IP sound quality and performance metrics.

The bottom line: Companies can save up to 90% of their per-unit operational costs by using specialty tools for IP telephony monitoring.