Mobilizing Home Delivery for Real Business Benefits

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Excerpt:

Many of the world's leading enterprises are facing increasing pressure to improve operational performance, increase field force productivity and drive innovation in customer service by streamlining processes, eliminating errors and reducing costs. The industry is additionally challenged by the power of a demanding consumer and the ever-rising expectations.

HCL Mobility Solution, based on the latest in mobile and remote working technologies enables the Field Force Officers to do their task more effectively and efficiently while reducing reliance on back office contact centre and eliminating excessive paperwork. HCL proposition, if adapted, shall improve operational efficiency of home delivery and increase field force productivity by providing realtime information and hence real business benefits. HCL DHD Mobility Solution is designed with speed, ease-of-use and scalability in mind and enables businesses to provide real-time benefits.