The Impact of E-Mail Overload

You must be a logged in to view this document.

Click here if you've lost or would like to change your password?

Register on ITO America Business Technology website

Register on ITOAmerica.com and gain access to countless articles, podcasts, videos and more, contributed by some of the top minds in business technology!

Excerpt:

Even the most sensitive information and records are commonly moving through organizations via e-mail. Why? It's easy to send from a multitude of devices and clients; it’s fast; it provides an auditable communication trail; and it's inexpensive. E-mail transcends international and organization boundaries. Thus, e-mail is now a mission-critical application, vital to almost every business’ operations.

As good as e-mail is, its proliferation has created a number of problems. If it’s down, productivity is halted. And the sheer number of e-mails and the size of e-mail attachments, which continue to grow exponentially, have their own impact. End users face mailbox overload. Information Technology (IT) teams struggle to maintain availability and application performance while containing costs. And, compliance and legal departments are often overwhelmed with concerns of meeting internal and external regulations, as well as the legal ramifications of eDiscovery requests. Although the information overload generated by e-mail means something different to each group of stakeholders, all need an effective and comprehensive e-mail management strategy to achieve their business objectives.