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Why You Should Consider Unified Communications
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Business communications is undergoing a rather dramatic evolution. Today it has expanded to a broader universe of 'messages' which may take the form of e-mails, video clips, faxes and more. These messages are becoming available from more locations using more types of devices-from desktop phones to the computers to mobile phones and PDAs expanding the fast growing world of unified business communications. Underlying this expansion is a unification of sorts: unified communications, a system that makes voicemails, e-mails, faxes and other types of message available for a single 'inbox' on a variety of devices, such as desk phone, cell phone, or PDA.
Unified Communication (UC) solutions also reduce training costs, since employees only have to learn one system, once. Not surprisingly, UC also positively impacts productivity by providing a simpler, unified interface for employees to access frequently used communication services.
Finally, UC boosts productivity by tying together applications like mobility, presence and messaging. This means employees can be productive no matter where they're working and that customers can quickly and easily locate the right person to answer their questions.