Operationalizing Cloud: The Move Towards a Cross-Domain Service Management Strategy

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Excerpt:

One of the more significant trends exposed in the research underlying this EMA report is the easily overlooked catalytic effect of Cloud on service management organizations, and on the technologies that enable cohesive approaches to understanding service interdependencies, managing and optimizing change, and monitoring delivered services for effectiveness. While for many in the industry, Cloud seems to be an excuse for negating investments in best practices such as those from the IT Infrastructure Library (ITIL), nothing could be further from the truth.

The data in this research is, at minimum, striking in its confirmation that core service management disciplines accelerate a more successful adoption of Cloud.

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