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BSM & ITILv3 Sponsored By:
CIO Executive Panels - BSM & ITILv3 Discussions
Greg Gatti
Greg Gatti


Second Vice President, Infrastructure Services, AFLAC
Beth S. Perlman
Beth S. Perlman


CIO & SVP, Constellation Energy
Barclay Rae
Barclay Rae


Head of Global Professional Services, Axios Systems
Stephen Elliot
Stephen Elliot


Research Director, Enterprise Systems Management, IDC
Sharon Taylor
Sharon Taylor


Chief Architect ITIL & President, Aspect Group
Rick Sturm
Rick Sturm


CEO, EMA
Integrating IT with the Business Today businesses expect IT to be not just a technology provider but also an engine for growth. This expanded role challenges IT to deliver high-quality, business-oriented services while coping with escalating technology complexity and diversity and driving down costs. IT needs a unified management approach that directly links IT to the business and increases efficiency through well-controlled automation. Business Service Management (BSM), the most effective approach for managing IT from the perspective of the business, is now defined and recommended within ITILv3. BSM provides an ideal strategy to facilitate ITIL adoption. It combines best-practice IT processes with a shared view of how IT services support the basic business priorities of growing revenue, reducing cost, and lowering risk.

Forrester Tech Horizons Report: A Step Toward Business Service Management (BSM) 2.0 - Is Business Transaction Management The New BSM? Forrester Tech Horizons Report: A Step Toward Business Service Management (BSM) 2.0 - Is Business Transaction Management The New BSM?
BSM is firmly established now as a way to manage IT as a business tool rather than as a collection of fragile technologies. In this transformation of IT into a service provider, technology is only one element of the equation and is no longer the only element. However, the problem of properly managing the technology to achieve the required quality of service is still important, if no longer visible.

 


ITIL- Delivering Real Value in a Downturn ITIL- Delivering Real Value in a Downturn
In the midst of a downturn thoughts can move to survival across board budget cuts. While cutting costs may be essential, applying the same type of cuts within every department can make things worse.

Managing IT Change in a Time of Global Transformations: A Pragmatic Primer Managing IT Change in a Time of Global Transformations: A Pragmatic Primer
This EMA report is designed to help IT organizations, executives and professionals understand how to transform change management to support a new environment in an era of Cloud computing, virtualization and increasing business and organizational dependencies on IT services. It addresses how to establish a baseline for change management initiatives in terms of process, phased planning, technology adoption and organizational readiness - including how to set effective metrics.
Improve Internal Alignment to Optimize IT Value Improve Internal Alignment to Optimize IT Value
Complex, stove-piped IT organizational silos often have conflicting objectives that lead inevitably to friction and inefficiency. Understanding these silos and their perspectives will enable CIOs to recast directives and create internal alignment. This can only improve service to the business, eliminate unnecessary stress, and bridge the gap of understanding within IT itself.
On the Offensive: How Do You Achieve Service Value Management? On the Offensive: How Do You Achieve Service Value Management?
Michele Hudnall, Product Marketing Manager at Axios Systems, explains how your IT department should be seen as a business value driver and not just a utility.
Managing IT as a Business Managing IT as a Business
When Beth Perlman joined Constellation Energy seven years ago, their IT department was a siloed organization with four different CIOs leading individual business units. A lot has changed, Perlman discusses her role as CIO in this ITO America thought-leadership editorial.
HP BTO software: Accelerate Time to Business Outcomes HP BTO software: Accelerate Time to Business Outcomes
Speed and agility will define the successful companies of the future. To keep pace with the ever-accelerating rate of business change, forward-thinking IT leaders are turning to business technology optimization
Axios ITILv3: The Future is Here Axios ITILv3: The Future is Here
Over the past two years, as the ITIL framework has been undergoing its transformation, much has been reported in the IT trade media about the implications of changes to ITIL.
ITILv3: Get ready for the next chapter in service management ITILv3: Get ready for the next chapter in service management
ITILv3 brings service management in line with changing business needs and priorities, advancing technology and new governance models. The refreshed version is better aligned to the needs of CIOs and the businesses they serve. It features modifications designed to speed and simplify the implementation, adoption and application of service management processes to optimize business outcomes.